Several years ago a Green Mt rep called me and convinced me to switch from the energy company I had been using for 20 years and never had a problem with over to them because of the “green” benefits at a lower rate. They said they had accessed my total usage for the past 12 months from the other company and averaged it out equally so I could have the same payment each month – no more high summer bills. Sounded great so I switched and all was fine (sort of)for a couple years. After getting frustrated with my bill arriving at inconsistent times each month, I switched to another. Then Green Mountain sent me a goodbye bill for over $3,000!!! Saying I used more than my allotment.
After going round and round over several months, a rep finally admitted the reason it happened was because Green Mt never came out to read my meter until after I switched, and apologized that it was negligence on their part because they were a new company and didn’t have all the kinks worked out. I thought that was the end of it until several years later I received a call from a collection agency.

This is beyond outrageous. I was a residential account with an average $400/month bill. What utility company would allow a customer to get over $3,000 behind and never call, send a letter, or shut off their utilities – just continue billing and accepting payment of the same amount each month????
This company is frightening!
Robin Rosen, Sugar Land, Texas